Turn on the visibility to business value & KPIs fueling your revenue
Foresee business challenges and growth opportunities using actionable insights to Maximize Revenue.
Product Adoption
Leverage adoption rate by having a holistic view of product usage insights to target each customer profile based on their behavior.
Assemble real time customer data
Track all your customer metrics on a live dashboard and segment them based on their interaction and activity on the product.
- Feature utilization
- License utilization
- User sessions
- Account metrics
Use actionable insights
Monitor drips in usage trends and sessions to initiate conversations on increasing those specifics
Increase customer engagement
Proactively reach out to invoke inactive users to action, make focused conversations and increase overall customer engagement
Customer Experience
Classify and cater to the needs of each customer based on their touch points and device strategies to increase overall customer satisfaction
Seamlessly integrate support module
Gather customer feed backs from various support sources and tools to visualize their needs and challenges at one place
- Closed & Open tickets
- Resolution & Response time
- High priority tickets
Scale up customer delight & experience
Assess the customer touch points to take subjective improvements in product and service to increase the overall customer satisfaction rate by addressing repetitive issues and breaches
Achieve customer advocacy
Analyze customer engagement history and periodically measure NPS to determine possible promoters for your brand
Increasing lifetime value of customer exhibits your brand's overall customer approach. Pursue the good will with the support of a customer success software
Health Score
Use a unified signal to understand the wellness of your customer and their affiliation towards your brand.
Set KPIs and goals
Set key performance metrics for your product and service to measure their level of engagement against KPIs to derive health score
- Product usage
- Service satisfaction
- Engagement
- Renewal
- NPS
Determine health score
Based on health score, prioritize customers for business expansion, retention and attention to improve the score at every level
Advance customer focus
Prioritize your customer profile to proactively lead the decision making towards business objective.
Playbooks
Achieve higher engagement by automating redundant communication making it highly personalized via usage tracking and segment targeting
Breakdown customer profiles
Segment your customer portfolio based on their behavior to engross with action specific communication
- Geography & industry wise
- Usage metrics
- Health score level
- Customer journey stage
- Upcoming renewal
Automate engagement
Set pre-defined communication templates for each segment and roll out campaigns to maximize engagement rate
Nurture strategies
Engage with the right person in the right time with the right message that value add to the desired outcome.
Customer journey doesn't end upon achieving customer loyalty. It continues to act as a business promoter. Embrace your customer journey to create loyalty
Revenue
Use revenue analytics to manage renewals, analyse churn and contract value to prioritize accounts that would result in revenue maximization.
Manage renewals
Get the complete insights of revenue generation across customer portfolio and predict their actions using health score to make them repeat and increase purchase
- Total revenue
- Contract value
- Renewal rate
- User/Account downgrades
- Churn anlaysis
- Incremental revenue
Prevent churn
Analyze the churn data to focus on factors for customer exit and use those insights in making significant improvements on product features, pricing and road map
Scale up revenue
Use the health score and contract value to prioritize accounts & determine the right time to pitch in for up sell and cross sell of product/services
Gamification
Set KPIs on business goals
Set goals for your customer success team for maintaining a progressive customer relations and parameters associated to it.
- Customer engagement level
- Incremental revenue generated
- Successful renewals
- Encourage NPS
- Maintaining health score trend
Measure milestone achievement
Set regular assessment period and monitor the overall trend maintained on each parameter by your CS team.
Reward & Motivate
Reward the top performing CS team who achieves their business objective based on the points accumulated against each goal. Award badges based on their area of expertise in customer handling
ABOUT US
We, Cordlogue, a team of young minded professionals aspired to support a group of community whose only objective is Customer Success. We understood retaining a customer takes more effort than closing a deal. The realization led us to the development of Cordlogue, a customer success company founded in the year 2020.