Higher the product adoption greater the retention rate
Make proactive and contextual customer engagement that adds value to your customer business
Product Adaption
Be a 'Pro' in understanding your customer
Walk with your customer journey, empathize their challenges and engage with well-suited assistance to increase their product adaptability
Support Function
Your actions can influence loyalty
Create a heart-winning customer experience by having a comprehensive view of all your customers’ touch points, queries & interactions on a single dashboard
NPS - CSAT Score
Customer Satisfaction is a Business Strategy
Get the holistic picture of how customer feel about your brand, value their voice and device a customer centric approach to increase customer satisfaction.
Health Score
Realign reactive to Proactive
Watch the health score of your customer in real time, understand their affiliation towards your brand and take proactive measures to retain customer base.
Segmentation
Phrase your dialogue based on Persona
Segment your customer based on their activities and consistently engross with thought-provoking conversations to drive smarter customer engagement.
Playbooks
Automate your engagement
Focus on your value addition services by automating the repetitive tasks ensuring that it doesn’t lose your personal touch in communication.
It costs 5x more to acquire new customer than retaining an existing customer. Smarter customer retention requires customer usage metrics to serve them better
Churn Analysis
Be intolerant to lose a customer again
Systematically measure your portfolio churn rate to assess the pitfalls and make data driven – subjective improvements in your product or service.
Upsell & Cross sell
Leverage your business scale
Using the health score, determine the right time to pitch in for up and cross sell of your product and nurture the additional revenue from your customer portfolio.
Renewals
You’re doing good so far
Manage all your customer portfolios’ monthly & annual recurring revenues, upgrades & downgrades, payments on a single dashboard in real time
Identifying high risk customers is the best churn prevention tactic. Health score is the best indication to identify and prioritize your customers.
Success Points
Employee value adds
Add points to your customer success team for each of their effort, initiative and accomplishment towards foreset business goals.
Success Badges
Milestone achiever
Set periodical goals for your team. Assess and award badges on achieving every milestone on the basis of achievement.
Success Leagues
Feather on your cap
Conduct league contest among customer success team to keep the team’s’ spirit up and motivate them to drive better results
ABOUT US
We, Cordlogue, a team of young minded professionals aspired to support a group of community whose only objective is Customer Success. We understood retaining a customer takes more effort than closing a deal. The realization led us to the development of Cordlogue, a customer success company founded in the year 2020.