Expand your customer base and accelerate business growth by data driven customer relations
Cordlogue, a cloud-based customer success management software that helps customer success team to automate customer engagement using actionable insights. It empowers customer success team with encapsulated metrics on product adoption, customer satisfaction, churn, revenue and manages teams’ performance.
Monitor your product utilization and service adeptness metrics to analyze customer health in real time and drive smarter engagement
Get the big picture of your business value, foresee dynamics and optimize strategies to achieve revenue maximization
Spotlight the champ of your customer success team by systematic computing of business goal achievement
CHALLENGES A CRM CAN SOLVE FOR CUSTOMER SUCCESS TEAM
Your customer success team spend lot of time in preparing customer data and QBR presentation manually
Increasing churn rate, unsure of churn reason or unable to use churn data as an insight in decision making.
Customer success team gets only a partial view of customers' touch point with other internal teams
Lack of transparency in how your product is being utilized hence unable to add value on their customer journey
Though you collect customer feedback yet no unique indicator of overall customer satisfaction rate
Lack of mechanism to assess teams' performance who achieves better business goals and customer relations
We, Cordlogue, a team of young minded professionals aspired to support a group of community whose only objective is Customer Success. We understood retaining a customer takes more effort than closing a deal. The realization led us to the development of Cordlogue, a customer success company founded in the year 2020.
